We will only collect personal information relevant to our business relationship with you. The personal information we collect will generally include your name, address, telephone numbers, email address, credit card or bank account details, date of birth, driver licence details, passport number, CCTV footage and/or audio, information about your use of our services, and any other information we reasonably require to do business with you. We will collect this information directly from you when you:
We also collect information about your credit history and storage history from third parties to help us assess whether to provide you with storage.
You may choose to not provide us with this information, but not doing so may affect our ability to provide you with storage. You are required to keep us informed of changes to your information to enable us to have proper administrative processes.
We may also collect aggregated information generated by our system, which tracks your use of our products and services but does not identify you personally.
Our website uses server logs and web analytic tools (such as “cookies”). Cookies are small text files that are downloaded to your device by websites that you visit. When you use our website, these tools collect information such as the browser and operating system that you use, the internet protocol address of the device you use to access the site, search terms, your location and the content that you view when visiting the website.
You can set your browser to block all cookies, including cookies associated with our website, or to indicate when a cookie is being set by us. If you set your browser to reject cookies you may not be able to access all the features of the website.
We may use your personal information to:
We may use any information that we collect from you that is not personal information (so you cannot be personally identified from it) for our business purposes, including:
We may use your information to offer you products and services that we believe meet your needs. You can notify us at any time if you do not wish to receive these offers by emailing us at email@example.com or writing to us at 100 Wairau Road, Wairau Valley, Auckland 0627. We will act promptly on any such request.
We subscribe to the StorerCheck system. StorerCheck is a database for the storage industry to identify and store information about problem storers. By applying to store with us, you agree that we may:
We may disclose information we retain about you, including your personal information, to the following persons or their agents:
Some of the persons listed above may be located overseas. We will only transfer your personal information to a recipient that is obliged to protect your personal information with comparable safeguards to those contained in the Privacy Act 2020, or otherwise we will obtain your express consent to transfer or store the personal information.
We may disclose, sell or transfer to third parties any non- personal, aggregated information that we collect from you and our other customers.
It is your responsibility to ensure that you have obtained your Alternate Contact Person’s (ACP) consent to disclose their information to us, and that we may use their personal information as we would personal information collected about you. You will be in breach of your agreement with us if you have not obtained your ACP’s consent.
We will take reasonable steps to keep your personal information secure and confidential. This includes the following:
You can access most of the personal information we hold about you and request corrections. This right is subject to some exceptions, for example, you may not obtain access to information relating to existing or anticipated legal proceedings.
You can request access to your information by emailing us at firstname.lastname@example.org or writing to us at 100 Wairau Road, Wairau Valley, Auckland 0627. This service is free unless the information you request requires significant research or preparation time. Before we act upon requests of this nature, we will tell you how much this service will cost.
We are committed to protecting your privacy and our policies, processes and systems have been developed with this in mind. However, if you think we have made an error, please write to us or email us at email@example.com to let us know We will endeavour to correct the error as soon as reasonably practicable.
We take our privacy responsibilities seriously. In the unlikely event that a suspected or actual breach of your personal data occurs, we will investigate the breach. We will notify you and the Privacy Commissioner if we reasonably believe that the breach has caused you serious harm or is likely to cause you serious harm.
We may change this policy at any time by publishing the amended policy on our website. We will endeavour to inform you of any changes to the policy by email or on the website.
This policy was last modified on the 25th of March 2021.